Please read these terms carefully before using the 9wins platform. By registering an account and using our services, you agree to be bound by these Terms & Conditions.
Last Updated: January 2026
For the purposes of these Terms & Conditions, the following definitions apply:
By registering an account on the 9wins platform, accessing our Website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these Terms, you must not register an account or use our services.
These Terms constitute a legally binding agreement between you and 9wins. We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review these Terms periodically. Your continued use of the 9wins platform following the posting of changes constitutes your acceptance of such changes.
In addition to these Terms & Conditions, you also agree to comply with our Privacy Policy, Responsible Gaming Policy, and any specific game rules or promotional terms that may apply to particular products or services offered on our platform.
To register an account and use the 9wins platform, you must meet the following eligibility requirements:
Age Requirement: You must be at least 21 years of age. Online gaming is strictly prohibited for individuals under the age of 21. By registering an account, you confirm that you are at least 21 years old.
9wins reserves the right to request verification documents at any time to confirm your age, identity, and residency. Failure to provide requested verification documents within a reasonable timeframe may result in account suspension and withdrawal restrictions until verification is completed.
To create an account on 9wins, you must complete the registration process by providing accurate, current, and complete information as prompted by the registration form. Required information includes:
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login information with any third party. You agree to immediately notify 9wins of any unauthorized use of your account or any other breach of security. 9wins will not be liable for any loss or damage arising from your failure to protect your account credentials.
As part of our commitment to security and regulatory compliance, 9wins implements a Know Your Customer (KYC) verification process. You will be required to upload a clear photograph or scan of your Indonesian ID card (KTP) or passport, and in some cases, additional proof of address documentation. Verification is typically completed within 24 hours of document submission. Your account may have restricted functionality, including withdrawal limitations, until verification is successfully completed.
You agree to keep your account information accurate and up to date. If any of your personal information changes (such as your phone number, email address, or bank account details), you must update your account settings promptly. 9wins is not responsible for any issues arising from outdated or incorrect account information.
9wins supports deposits via major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, and Bank Permata, as well as popular e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000, and the maximum deposit amount is Rp 100,000,000 per transaction, subject to your bank's or e-wallet's transfer limits.
Deposits made via bank transfer during banking hours (typically Monday to Friday, 08:00-16:00 WIB) are processed instantly, usually within 5 minutes. Deposits made outside banking hours may be processed within 24 hours. E-wallet deposits are processed instantly 24/7. 9wins does not charge any deposit fees, though your bank or e-wallet provider may impose their own transaction fees.
Withdrawals can be made to the same Indonesian bank account or e-wallet that was used for deposits. For security reasons, we require that withdrawals be made to accounts registered in your name. The minimum withdrawal amount is Rp 100,000, and there is no maximum withdrawal limit, though large withdrawals may be subject to additional verification procedures.
Standard withdrawal processing times are as follows:
Processing times refer to 9wins internal processing only. Additional time may be required for funds to appear in your bank account or e-wallet depending on your financial institution's processing schedule. 9wins does not charge withdrawal fees, though your receiving bank or e-wallet may impose their own receiving fees.
In accordance with international anti-money laundering standards, 9wins requires that all deposits be wagered at least once before withdrawal is permitted. Deposits that are withdrawn without any gaming activity may be subject to administrative fees and additional verification procedures. Large or unusual transaction patterns may trigger enhanced due diligence reviews. We reserve the right to request source-of-funds documentation for deposits exceeding certain thresholds.
9wins offers various bonuses and promotional offers to Players, including welcome bonuses, reload bonuses, cashback programs, and VIP rewards. All bonuses are subject to specific terms and conditions that will be clearly displayed in the promotional materials. By accepting any bonus, you agree to comply with the associated terms.
Most bonuses are subject to wagering requirements, which specify the number of times you must wager the bonus amount before any winnings derived from the bonus can be withdrawn. For example, a Rp 1,000,000 bonus with a 15x wagering requirement means you must place Rp 15,000,000 in total bets before withdrawal is permitted. Wagering requirements vary by promotion and will be clearly stated in the promotional terms.
While a bonus is active and wagering requirements are incomplete, maximum bet limits may apply. Exceeding the maximum bet limit may result in bonus forfeiture and voiding of associated winnings. Typical maximum bet limits are Rp 50,000 per bet for slots and Rp 100,000 per bet for table games and live casino, though specific promotions may have different limits.
All Players are expected to engage in fair play and comply with the rules of each game. Any attempt to manipulate game outcomes, exploit software vulnerabilities, use automated betting systems (bots), collude with other players, or engage in any form of cheating will result in immediate account termination and forfeiture of all funds.
For sports betting markets, including football betting (bandar bola) on BRI Liga 1, EPL, La Liga, Champions League, and other competitions, all bets are final once placed. 9wins reserves the right to void bets in cases of obvious pricing errors, technical glitches, or events affected by match-fixing or corruption. Bets on cancelled or postponed events will be voided unless otherwise specified in the sport-specific rules.
All casino games, including slots, live dealer games, and table games, use certified Random Number Generators (RNG) that have been independently tested and verified for fairness. Game outcomes are completely random and cannot be predicted or manipulated by the Player or the operator. For slot games, including popular slot gacor categories, the displayed RTP (Return to Player) percentages represent statistical long-term averages over millions of spins and do not guarantee individual session results.
The following activities are strictly prohibited and will result in account suspension or termination:
9wins provides gaming services "as is" and makes no warranties of any kind, either express or implied. While we strive to maintain a secure, stable, and reliable platform, we cannot guarantee uninterrupted or error-free service.
9wins is not liable for any losses resulting from technical failures, including but not limited to server downtime, internet connectivity issues, software malfunctions, or disruptions caused by third-party service providers. In the event of a technical issue affecting game outcomes or bet placement, 9wins reserves the right to void affected bets and refund stakes.
In no event shall 9wins total liability to you for all damages, losses, and causes of action exceed the amount you have deposited into your account in the six months preceding the event giving rise to the claim.
9wins partners with third-party game providers, payment processors, and other service providers. We are not responsible for any errors, delays, or failures caused by these third parties. Any disputes with third-party providers should be resolved directly with the applicable provider.
You may close your 9wins account at any time by contacting customer support. Upon closure, any remaining account balance will be returned to you via your registered bank account or e-wallet, subject to completion of any pending wagering requirements and verification procedures.
9wins reserves the right to suspend or terminate your account immediately, without prior notice, if we determine in our sole discretion that you have violated these Terms & Conditions, engaged in fraudulent activity, or otherwise misused our services. In cases of account termination for violation of terms, 9wins may forfeit your account balance and withhold any winnings obtained through prohibited activities.
As part of our commitment to responsible gaming, 9wins offers self-exclusion options for Players who wish to take a break from gaming. You may request self-exclusion periods of 30 days, 90 days, 6 months, or permanent exclusion. During a self-exclusion period, your account will be locked and you will not be able to log in, deposit, or play. For more information, please see our Responsible Gaming Policy.
These Terms & Conditions are governed by and construed in accordance with international gaming regulations and the laws applicable to online gaming services operating in Indonesia. Any disputes arising from or relating to these Terms or your use of the 9wins platform shall first be attempted to be resolved through good-faith negotiation with our customer support team.
If you have any questions, concerns, or require assistance regarding these Terms & Conditions, please contact our customer support team:
Our Indonesian-speaking customer service team is available around the clock to assist you with any questions about these Terms & Conditions or any aspect of your 9wins gaming experience.
Important Notice: By continuing to use the 9wins platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These Terms constitute the entire agreement between you and 9wins regarding your use of our services.
Strict 21+ age requirement. KYC verification required for all accounts to ensure compliance and player protection.
Keep your login credentials confidential. Enable two-factor authentication for enhanced account protection.
All games use certified RNG technology. Independent audits ensure fairness and transparency in all gaming outcomes.
Set deposit limits, use session timers, and access self-exclusion tools to maintain healthy gaming habits.
All bonuses subject to wagering requirements. Read promotional terms carefully before accepting any offer.
Indonesian-speaking support team available around the clock to assist with any questions or concerns.
Our customer support team is ready to help clarify any aspect of these Terms & Conditions. Contact us anytime for assistance.
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